So, I am one of the lucky ones who has a defected Google Pixel 8. Trying to figure this out with Verizon. I've been a customer for almost 20 years, 4 phones lines , Wifi...I pay an ungodly amount each month to this company.
While trying to get this figured out, I have chatted with 4 different techs, gone to a store, and called. Each person has told me completely different things.
First, I was told that I would be sent a replacement phone and even given a confirmation #. That turned out to be fake when I chatted with someone a day after the phone should have arrived. They told me it was Googles issue to deal with because it was out of warranty. That's i, no other info.
I contacted Google...my phone qualifies for their 3 year extended warranty and was told to contact who I bought it from. Back to Verizon ..who said nope, not their problem because I didn't purchase their extended warranty. Then I got a link to Google Support....that directed me right back to contacting Verizon.
So I went to the store....figuring someone would be nice enough to help. Yet again...No. but if I were to purchase their extended warranty today, I could wait 30 days and file a claim. Or take it to some place to get the screen replaced, in which I am given zero information for or if this will take care of my issues.
So I call....thinking maybe someone could explain why I am paying so much money for a phone that doesn't work and no one will help me with. I was then told that no, even if I got their extended warranty, because it's an"existing issue" they wouldn't cover it and that at my own cost I need to go have the screen replaced.
So here I am...paying too much for a paperweight, not really sure WHO is telling me the truth at Verizon or what to do with my essentially worthless, non working Google Pixel.
I'm to the point of pulling the plug and signing up at AT&T... What's the point of ne paying hundreds of dollars for equipment that doesn't work and a "support staff" that can't even keep their story straight.
