Customer Service Issue

Jaguar1

I have sent out the request to resolve my missing credit. This evening, a representative responded and would like to know the line in question. If she has opened my profile she would have seen that the 3 lines I have were signed up at the same time. At any rate, I didn't respond to her inquiry right away, she decided to close my case as resolved.

mattewwade06

This is really frustrating closing a case without even waiting for your response just adds insult to injury. I saw a similar situation where someone shared their experience dealing with unhelpful customer support and a poorly handled complaint here: Where Do I Post My Formal Complaint? on the Verizon Community you might find some validation and tips there.