Dear Verizon,
I am writing to express my deep disappointment with the handling of my account and device protection coverage. When I signed my contract, I specifically requested and paid for insurance on both my iPhone 15 and my iPad. Yet your representatives now claim my iPhone 15 is not covered. This is unacceptable and clearly an error.
On top of that, I keep calling with no answer. When I use chat, it takes 40+ minutes before someone responds, only to force me through repeated verification codes sent to my lost iPhone 15. Today, after spending 2 hours, your rep charged my account $70 and assured me a replacement iPhone would be ready at my local store. When I arrived, I discovered she had added a second line to my account with a new number and new phone — something I never authorized. I refused and walked out, still without a phone and with no one to speak or write to.
I demand Verizon review my account immediately, fix these errors from the start of my contract, remove any improper charges, and confirm in writing that my iPhone 15 is insured as I originally signed and paid for. This level of service is unacceptable, and I expect prompt correction and reparation. Please have management contact me via email or i message to resolve this issue.
Sincerely,
Serj M
