I placed an order for a Galaxy Tablet on Monday evening and chose the option for in store pickup. I knew that it wouldn't be ready on Monday as it was close to the store closing when I placed the order. The next day I received no notification that the order was ready. I texted a customer service rep to figure out the issue, and they told me that the order was ready and to go to the store and pick it up. I drove to the store to find that not only was my order not ready, but that it was "stuck" in their system. They had the tablet in stock so I don't know what the issue is. The rep at the store advised me to just wait it out. So after another over 24 hours later and still nothing, I called customer service yesterday afternoon. After a lengthy call of me mostly being on hold, I was assured that my order was ready for pickup and that I would recieve an email from the store within 30 mins. I still habw not recieved an email, and my order staus still says they are preparing my order. So I call customer service yet again today to be on the phone even longer, and once again be told that my order is ready for pickup, yet my order status is still the same. There is no way to cancel the order on the app, so it appears that I will have to once again spend over an hour on the phone with customer service to try and just cancel the order. This seems to be a fairly common problem recently from what I have read in searching this problem, so I don't understand why it seems so impossible to get the issue fixed.
