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Bluetooth pairing fails with Accu-Chek Guide on Motorola Edge Plus 2022 (Android 14)

After updating my Motorola Edge Plus 2022 (5G UW) on Verizon to Android 14 build U1SHS34.1-177-7-3, Bluetooth-Low-Energy devices that use a secure 6-digit pairing code (e.g., Accu-Chek Guide glucose meter) no longer connect.

The meter appears in Bluetooth settings and shows the code, but the app immediately gives a “Connection error.” The same device pairs fine on Android 13 phones and iPhones, so the issue appears specific to Motorola’s Android 14 BLE stack.

Motorola fixed this bug in firmware U1QBS34.147-17-11-3, which includes the updated Bluetooth stack, but Verizon Edge Plus units are still on the older SHS34 branch.

Could Verizon confirm when the newer build or equivalent Bluetooth patch will roll out to Edge Plus 2022 (5G UW) devices? This affects medical devices that rely on BLE pairing for essential health data.

Thanks for any update or ETA on the release of the QBS34.147-17-11-3 patch.

Comments

SynthpopAddict

Android 14 is a little dated, as the latest version is Android 16. Can you update the Android version to something newer? Otherwise, you might have to try contacting Motorola to see if there is a way to manually download the firmware update.

jswynd12

How would I go about updating to a newer version of Android if it hasn't been rolled out by Verizon yet?

SynthpopAddict

Hello again, I just checked elsewhere on the internet, and Motorola is no longer supporting the Edge Plus 2022 model, so I think you're stuck with Android 14. As for the firmware update, that would be a question for Verizon tech support, but it may be that you can't get that either due to the phone no longer being supported by Motorola. If so, you will have to either use a different device for pairing your CGM, or it's time for a new phone.

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