Support tickets pending for over a week with zero response

UGA1994

I have multiple support tickets pending for over a week from a failed upgrade of two lines at Best Buy. Was promised they’d be resolved in 24-48 hours… over a week ago.

Zero resolution. Zero response to multiple messages in the tickets.

This is pathetic customer support.

Verizon_Support

We sincerely apologize for the frustrating experience you've had with your upgrade and the lack of resolution on your tickets. We know how exciting getting new devices is, and we want to make sure you can start enjoying them right away. I am sending you a Private Note to offer additional support.

-Christy