Unable to block number on minor child's phone line

Question

When I try to block a number on my daughter's phone under "Block calls and messages" I get the error "We are unable to block (number) on this device(s): (her phone number)".  I get the same error both within the MyVerzon App and on the website. This is very concerning as I am mom trying to protect her kid and am unable to put the proper barriers in place to block numbers from contacting my minor daughter. This is a BIG issue and would be cause for me to switch phone carriers if this isn't resolved as I need to be able to protect my kids. If Verizon can't let me do it I will go to someone who can.

Verizon_Support · Accepted Answer

Hi Radmom, To start, I wanted to share this link for troubleshooting assistance with blocking calls, texts, and other services: https://www.verizon.com/support/block-unblock-services-faqs/

If the link does not resolve your issue, or if you require further assistance or have any additional questions, please let us know! We are here to help! -Red

Verizon_Support · Accepted Answer

We know the importance of being able to manage your child's line. The Call & Message Blocking blocks up to 5 phone numbers, if there are already 5 numbers blocked that may be the issue. We do offer Call Filter https://www.verizon.com/support/call-filter-faqs/ or Verizon Family https://www.verizon.com/support/verizon-family-faqs/ for more blocking abitlity.  You can also block directly from the phone  https://www.wikihow.com/Block-a-Number-on-Android or https://support.apple.com/en-us/111104#:~:text=You%20can%20block%20phone%20numbers,Tap%20Block%20Contact.

We are also sending you a Private note were we can work together if this does not resolve your need.

-Kaye