I ordered Meta Quest 3S using my 2 gift cards (that I got on joining FIOS), I used myverizon chat option and one of the agent guided me to redeem those gift cards. I got the email from VZWMail that "we received your order" with all the details. After few days when I didn't received any other email about shipping details I checked with Customer Service and they said that my order has failed in the backend. Now since then I am being tossed around multiple teams stating that this does not belong to their team since I am a FIOS user and this order was placed by Verizon Wireless and what not. At one point one of the cust care executive said that I should visit store and they should be able to help but when I went there same story and was given a new customer care number. Been with customer care agents multiple times but no resolution yet.
It all started on 7 Oct. and till today no resolution. Everyone just keeps forwarding me to another department.
