Verizon offer timed out

unknown

This is really directed Verizon since there is no direct way to talk to someone who can help. Who ever controls promotions and offers. As a long time customer, I have had a frustrating experience trying to upgrade an iPhone. Short story is there was a delivery problem so I was forced to cancel the order.

Now I want to reorder again but the offer does not appear to be valid anymore according to the Verizon app. The cancelled offer with trade in would cost me an additional $3/ month for 3 years . Now Verizon offer will cost me $16/month for 3 years. Since the cancellation was a result of Verizon and the delivery company issues, I should be able to get the previous offer.

is this a common occurrence? If it is, Verizon needs to address.

SynthpopAddict

I'm guessing the original order never shipped...if the promotion you want is no longer available, methinks you're out of luck. With there always being a glut of orders every fall when a new iPhone releases, the root cause of the original problem is likely that the available inventory sold out and now the phones are on backorder, which is going to take a while to resolve.