So i saw where verizon was offering to pay off your old phone if you qualified for their terms. I reached out to them and the Online sales agent stated that they would pay off both of my lines. so i agreed to switch. i uploaded my bill a she confirmed the amounts. within just a few days i got the new phones, had my lines transferred from ATT and received 1 rebate offer. That’s where it begins. I applied for the rebate for one line and was expecting to receive a second offer for the other line and never did. so i reached out to verizon and they stated it was in the works. i never received anything confirming that so i reached back out and they stated it would be escalated. Again never received anything confirming that. so i decided to reach back out again. this time i was told by an agent that the second line was not applied in the original sale. so i told him what the sales rep told me. He then stated that he was applying it and asks me to resend the bill in that i originally sent in. so i did. now im being told it has to be escalated. So now ATT is wanting their money an yet i cant even get an answer on my second rebate from verizon. they have been escalating for almost 2 weeks now. but no one can give me any answers. i have already sent both phone back to verizon and submitted 1 of 2 rebates that i was promised. as of now i’m completely dissatisfied with this whole process. makes me wish i would have stayed with ATT. this has been nothing but a complete headache.
