Formal Escalation – Repeated Billing Discrepancies and Request for Refund via Prepaid Mastercard
10/24/2025
4:23pm EST
Verizon Fios Corporate Customer Relations Team,
I am submitting this as a formal escalation regarding repeated billing discrepancies on my Verizon FiOS Home Internet account.
Account Details:
- Plan: Gigabit Connection – $10.74/month
- Customer Tenure: 5 years
1. Overcharges (March 2024 – July 2025)
During this period, I was billed $19.99 per month instead of the correct rate of $10.74 per month, resulting in an overcharge totaling $185.00.
I am requesting that the $185.00 be refunded via a physical Prepaid Mastercard, rather than applied as a credit to my Verizon FiOS account.
2. Verizon Forward Discount Removal (August – October 2025)
In August 2025, the Verizon Forward discount ($10.75)—which had been previously communicated as having no expiration—was removed from my account without prior notification or authorization. As a result, my monthly bill increased to $30.74, leading to an additional overcharge of $35.22 between August and October 2025.
I respectfully request that this $35.22 also be refunded via physical Prepaid Mastercard, not as an account credit.
3. Repeated Occurrence
This is the second time I have experienced a billing discrepancy of this nature. I am requesting that this issue be reviewed at the corporate level to ensure accuracy moving forward and to prevent future occurrences.
I have been a loyal Verizon Fios Home Internet customer for over five years and have consistently maintained my account in good standing. I trust this matter will be addressed promptly and in good faith.
Thank you for your attention to this issue. I look forward to your timely response and resolution.
