I have been with Verizon for over 10 years and have upgraded my phone several times over the year, once I am eligible every few years. I am on a plan with my family under the "new verizon plan unlimited" plan.
I have been told on my Verizon app/account messages over the last few months that I am eligible for another free upgrade to the Iphone 17 Pro. Great! So I follow the link and it tells me that I can only get a discounted upgrade on my phone if I sign up for the Unlimited Ultimate plan, which is a hefty $90 per month, PER LINE, $40 a month more than it is with our plan now, split up amongst the 4 of us on the family plan!
So you're telling me that I cannot upgrade my phone (unless I want to pay its full retail price) unless I sign up for a phone service that will cost me an additional $600 a year in monthly plan costs? That sure sounds like it isn't a free upgrade, but rather a long-term phone plan. I need someone from Verizon to reach out to me and help me with an actual free upgrade on my phone, because forcing people to pay more for a plan they don't need, just to get an upgrade on a phone that I've received a free upgrade on in the past, is not right and should be remedied.
