I have documented instances of no service where you promised same.

Maryann.h

I have called support seven times. I have significant pockets of no service where you promised service. I have received promises of help but your promises never come to fruition. Then to add insult to injury my bill went up the same amount and I did not receive the “no service” credit. I tried calling you at an 800 number provided to me via this board and I was told that it was for “important situations”. I feel that I was sold service that doesn’t exist. I believe that I have lived up to my commitment yet I can’t even get basic service. I am still paying Sprint because I don’t have service with you in areas I have told you about several times: an additional $160 a month. Do you have a solution?

SynthpopAddict

There are many reasons why cellular service doesn't work well in every location, so it's hard to say why you are noticing a number of dead zones. I don't know if you are currently under contract with Verizon for 36 months (if you signed up under a "get a device deal", trade-in offer, or something similar), but if you are not under contract and still paying another company for cell phone service, I'd say might be better for you to stick with them instead? If you are under contract, then unfortunately you're stuck for the time being, unless you want to immediately pay off your Verizon devices and whatever other early termination penalties there are to bail.