Offers not redeeming

rkunkel68

I have an offer for payoff and free upgrade. I've been waiting almost 3 weeks for help because it won't let me redeem it and now support says it's not available despite it still showing in my offers. I've been on chat for 3 hours today alone and still cant get this resolved.

VZ_jenn

Hi rkunkel68,

We're sorry you're having trouble redeeming your offer. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

• Instagram: Instagram.com/Verizon (Pre-paid excluded)
• Facebook: Facebook.com/verizon
• X (Twitter): x.com/verizonsupport