Is No Cable for Three+ Days Normal?

Ok, I'm a very patient person, but this is ridiculous. I have a cable outage for over three days now. Dead as a doornail. I receive updates 3 to 4 times a day stating the service will be back, but it never does.

There is no mechanism for support escalation. None of the agents has any information beyond the fact that it will be back by a certain time, which is inaccurate. How can I get a manager or someone to give me an explanation? I've been a customer for 25 years, and this is the first time I'm thinking about switching.

Thankfully, my internet is up, so I can stream, but I need cable to be operational. I need someone from management to let me know what's up.

AI is great, but I want to talk to a manager and can't.

Can someone from Verizon respond? I am in the 19958 zip code area. tks

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SynthpopAddict

The CSRs haven't been using the forums ever since the upgrades, because things are still being worked on in the background and the private messaging isn't quite working yet. The forum admins have been suggesting either contacting Verizon via one of their social media channels if you have any of those, or using the Contact Us link. Fios isn't available where I live, but I think there's also a Fios outage link somewhere in the main forum page on the right side where you can leave feedback.

If your set-top cable box is very old, you probably need a new one? I had read something a year or 2 ago elsewhere about Verizon moving to more streaming services for Fios TV, so maybe they aren't even doing cable TV at all anymore.

PL100

What you could do for now, is get the app at least for your phone.

https://www.verizon.com/home/fios-tv/mobile-app/

ETA: It may not work since you currently have no TV. When I installed the app, it mentioned needing access to my equipment.

CRobGauth

I have found that their help on social media is pretty good. Look for @verizonsupport.