Question is in the title.
I just had a really good call with Gene (I have his call #) and he went above and beyond after I had a terrible event occur on my account. He resolved it and even fought to get me additional compensation for my issue experience (their system fault, not mine) that I didn't even demand. He was great, patient, well spoken, and kind. You just don't get that from upset customers calling in, anymore!
The supervisor said they'd comp me $15, for me having this issue AND spending an hour or more on the phone trying to resolve the issue. I was fine with no compensation. But an off of $15 for the inconvenience and time spent is worth more than that. Like I said, I was (and still am) ok with no compensation, but not willing to go to even a little higher (he asked) kind of irked me, as it says that supervisor thinks my negative experience and the hour+ call to support, and the time I spent trying to understand what was happening before I called, is almost worthless to them.
But. I still want to give Gene props for my experience talking to him and his professionalism and courtesy through this all!
Thank you.
