Month old Iphone 17 swollen battery

cha29740

I received a new iPhone 17 on January 13th that I ordered Dec 26th. I noticed today the back cover was bulged out and my phone went from 100% to 19% in 6hrs. Would I be better off taking this to a Verizon store or an apple store? My nearest apple store is an hour and 30 mins away and Verizon is 20mins. Would I get a new phone or will it be refurbished? Thanks

VZ_cathy

Hi @cha29740,

We're sorry to hear about your issue!

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you. 

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