Hello Admins, Bring your attention again to the Community Knowledge Base Article: https://community.verizon.com/kb/articles/1812755-connection-activation-and-setup-guide-for-your-verizon-lte-extender. * On step 5#, it says, "Press the button to the right of the display to view additional Device Display and Status info." while the linked KB article on Verizon.com states "Press the button below the display to cycle through the following info:" Both of these directions are factually incorrect for the Askey LTE Network Extender (ASK-SFE116) which is depicted in the images. The correct location of the display button is on the left side panel and is described in the User Guide here: https://scache.vzw.com/dam/support/pdf/user_guide/verizon-lte-network-extender-user-guide * Step #7 a. link for 'HD Voice' KB redirects to a page for no longer supported devices (KB was for the Samsung 4G LTE Network Extender 2 SLS-BU10B which isn't even listed) Overall, there is no fact checking when these KB articles are written or edited. Verizon.com KB's contain incorrect or missing details pertaining to the LTE Network Extender. The Askey has been out since 2020. Feedback ('Was this helpful?') was left on those respective pages, but nothing has been corrected to date.

Knowledge Base Article Disrepancy

Hello Admins,

Bring your attention again to the Community Knowledge Base Article: https://community.verizon.com/kb/articles/1812755-connection-activation-and-setup-guide-for-your-verizon-lte-extender.

On step 5#, it says, "Press the button to the right of the display to view additional Device Display and Status info." while the linked KB article on Verizon.com states "Press the button below the display to cycle through the following info:" Both of these directions are factually incorrect for the Askey LTE Network Extender (ASK-SFE116) which is depicted in the images. The correct location of the display button is on the left side panel and is described in the User Guide here: https://scache.vzw.com/dam/support/pdf/user_guide/verizon-lte-network-extender-user-guide
Step #7 a. link for 'HD Voice' KB redirects to a page for no longer supported devices (KB was for the Samsung 4G LTE Network Extender 2 SLS-BU10B which isn't even listed)

Overall, there is no fact checking when these KB articles are written or edited. Verizon.com KB's contain incorrect or missing details pertaining to the LTE Network Extender. The Askey has been out since 2020. Feedback ('Was this helpful?') was left on those respective pages, but nothing has been corrected to date.

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Albrean_VZ

Hi Fdbk, thanks for your feedback. We work directly with SME's, so indeed there is fact checking when KBA are being created on community and on Verizon.com. We'll do some research and update the article appropriately. Thank you.

Fdbk

Hi @Albrean_VZ, thanks for chiming in. It would seem that the feedback reporting channel system doesn't do anything as some of these were reported for a long time.

Here is other VZ.com examples:

https://www.verizon.com/support/no-longer-supported-samsung-devices - doesn't list Samsung 4G LTE Network Extender 1 and 2 even though the direct device hub links (https://www.verizon.com/support/4g-lte-network-extender & https://www.verizon.com/support/4g-lte-network-extender-2) redirect to that no longer supported page.

https://www.verizon.com/support/knowledge-base-234103 - missing table at bottom of page and no linked KB for installing iOS app.

https://www.verizon.com/support/network-extender-router-configuration - page outdated.

https://www.verizon.com/support/knowledge-base-25525 - page no longer up. Contained relevant port information.

https://www.verizon.com/support/4g-lte-network-extender-faqs - outdated, incorrect and not aligned with the User Guide. For example, 1) 'Setup' tab 1st question talks about a blue LED light which was on the Samsung model while the Askey displays either a white or red light. 2) 'Management/security' tab 2nd question lists the ports without the protocol type (TCP/UDP) and 50 is not a port but a protocol type.

Not LTE Net Ext related:

https://www.verizon.com/support/verizon-jetpack-mifi-8800l - "Device tutorial" points to https://www.verizon.com/support/verizon-gizmotab/simulator which takes you to the GizmoTab support page instead of the actual jetpack simulator (which is still accessible).