Cannot use My Verizon app.

I haven't been able to ever connect my service to My Verizon since getting service. If I call, they tell me I need to go to a store. At the store, they gave me my accounts associated phone number and I tried to link the service. I was sent a "verification code" by mail and the code is literally "." and does NOT DO ANYTHING. So where do I have to go to be able to connect and get any sort of ACTUAL CUSTOMER SERVICE TO ACTUALLY FIX MY PROBLEM OF NEVER BEING ABLE TO CONNECT MY SERVICE TO YOUR TERRIBLE APP. It should not be this hard.

Accepted answers

VZ_cathy

Hi @superash,

I'm sorry to hear about your trouble.

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

All comments

VZ_cathy

Hi @superash,

I'm sorry to hear about your trouble.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

superash

So I have to use social media to reach your customer service? How does any of this make sense for a legitimate business? I'm absolutely flabbergasted

SynthpopAddict

If this is a cell phone number, have you tried registering on My Verizon using this link:

https://secure.verizon.com/accessmanager/public/c/reg/start

If your account is for a data-only device such as the 5G Home Internet Service or it's for Fios, then I will have to do some more digging around for you as I want to say there's a different registration process for the other things.