DNS Propagation Issue – Northeast Region – Escalation Requested (L3+)

Question

Hello,

Requesting support as I am experiencing the same DNS propagation issue with my API endpoint at https://api.surefiredynamics.com. The issue appears to be isolated to the Northeast region and has persisted for several days.

Based on my investigation, Verizon appears to be the only carrier affected. I am happy to provide detailed evidence of the issue via private channel to Verizon Support.

This is actively impacting my customers, so a timely resolution is critical.

For additional context: I am a software engineer by profession. I have ruled out VPN interference and other client-side factors. I have contacted support multiple times and have unfortunately not been connected with the appropriate team to address this. I would respectfully request escalation to a network engineer (L3 or above) who can conduct a targeted investigation.

Thank you for your attention to this matter. I look forward to a prompt resolution.

SynthpopAddict · Accepted Answer

Hi, your best bet if you haven't already tried it, is to contact Verizon via one of their social media channels, because these forums are still being worked on after recent upgrades.  A couple of members reported they had better success that way.