I switched to Verizon 12/2025 and was promised a $300 e giftcard per line by the agent that helped me via chat. I have screen shots of our conversation. The agent even provided me the redemption code during the chat and instructions on how to redeem. Been a nightmare trying to get the e-giftcard. I submitted the e-giftcard redemption code on 1/8 on the redemption website (not easy and took some effort to find) and received a confirmation email. A couple days later, I received a notification via my Verizon account indicating there was an issue with the submission but no details in the message so I contacted Verizon. Spent over 2 hours with agent on this interaction. During the conversation, I was assured and reassured there were no issues with the redemption and I would receive the gift cards by 2/19. Even received a text indicating “ Verizon Msg: The $300 gift card rebate is active on the account and will be delivered to the registered email address. No further action is required”. I checked my email regularly and waited til 2/20 but did not receive anything. Proceeded to contact Verizon again the afternoon of 2/20. This time spent about an hour with the agent while the issue was being researched. This time I was told the agent would personally follow up on this matter and got another promise that the e-gift cards would arrive in 24-48 hours. Received another text confirmation. “Verizon Msg: Your Verizon Gift Card has been processed, and you will receive it within 24-48 hours. Thank you, Verizon.” Of course, they again didn’t arrive. I then contacted Verizon via chat a third time on 2/24, this time I spent almost 4 hours on the chat with different agents including a supervisor. First agent this time told me the redemption was still being validated and it usually takes up to 8 weeks to process and I should receive shortly. I went on to question why I was told differently on the previous 2 interactions with other agents and did not receive a satisfactory answer. Subsequently, I asked to be connected with a supervisor. Although the supervisor tried to help by contacting the rebate department, but after about 3 hours on the phone with him, I was told the agent that helped me open the Verizon account should not have promised me the e-gift cards because the offer is a digital offer, meaning the phones had to be ordered online and not via agent. I appealed to the supervisor that the offer should be honored as an exception because I switched to Verizon under the promise of the $300 giftcard by the agent and it’s their agent’s fault. I didn’t received a yes or no answer on the chat. Instead, I was told the rebate department would look to see if there are other rebates I am eligible for and would contact me the same day. As expected, I have not heard from the rebate department or anyone else at Verizon since that day. I also asked for the contact at the corporate office so I can reach out to them regarding this, but I was told to use this forum by the supervisor. I am highly frustrated with this experience. Why did the agent promise me the e-giftcards if she knew they would get denied when I try to redeem. Why not just tell me to order online if that’s the case. Even if she did not know, that’s Verizon’s fault for not properly training her and why should I pay the price? This e-gift card offer seems to be very common and frequently offered by Verizon based on my research so I highly doubt the agent that helped me didn’t know the rules. However, either way, this rebate needs to be honored. If this is how Verizon does business, then you will lose a lot of customers.
