Linking accounts Help?!?

Question

15+ year Fios customer who is finding it impossible to link my account on the My Verizon app. I cannot view any of my billing statements, or  look at my account information for the purpose of an upgrade. Every attempt to chat online results in the session timing out or telling me that I am already registered. Very frustrating and feel like I’m a dog chasing my tail right now.

How can we connect with a human to resolve this?

Thanks!

Eric V.

VZ_cathy · Accepted Answer

Hi @ericvar,

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

* Instagram: Instagram.com/Verizon (Pre-paid excluded) 
* Facebook: Facebook.com/verizon 
* X (Twitter): x.com/verizonsupport

SynthpopAddict · Accepted Answer

Hi Eric, if you want to merge your Fios account with your Verizon mobile account, you need to have both accounts registered first.  Then, sign into the mobile account and follow the steps in the link below if you're in the My Verizon app:

https://www.verizon.com/support/knowledge-base-237954/

I found additional details with a more generalized search on how to merge your accounts:

https://www.verizon.com/onesearch/search?q=merge%20accounts&lid=sayt&sayt=merge%20accounts