a few thoughts after enduring the changes that were pushed on me without any notice from the company
- the unnecessary and unwelcome slide-show version of Fast Forward and Rewind I will get used to, but I spent the first few hours considering going back to Spectrum
- one definite improvement: the return of the buffer when I turn the set on or finish watching a recording
- one definite flaw: the machine doesn't respond to the remote as quickly as it used to
- one indefinite flaw, but it's probably related: watching network shows recorded yesterday, there's noticeable stalling/freezing/jumping in the playback
- there's still no "advance/go back 24 hours" ability in the program guide
- using voice command to try to go directly to a broadcast network show by title, the results were only streaming options, no route to the show's slot to record it
- I'm pretty sure you folks don't have a panel of customers test out your software tweaks, because bugs should be identified before you roll out a change
seriously, would it kill you to send a message to your customers when you make changes to how things work? (and how come the first rep I spoke to on the phone had no idea what had happened, while the tech rep he transferred me to didn't either, but found a memo explaining it?)
