2FA is sent to wrong/unknown phone number

Question

I'm trying to log into my account, but the 2FA code is being sent to an unknown phone number.

1: how could Verizon allow a change to an account's phone number without verification from the old/existing number?

2: how can I change it back to my phone number without being able to log in?

SynthpopAddict · Answer

Thanks for the info.  I'd contact Fios support about it, as I'm still worried someone compromised your account:

Fios Account & billing

800-837-4966

Hours:

8 AM - 7 PM ET (Mon - Fri)

8 AM - 5 PM ET (Sat)

Closed Sun

Gerald1982 · Answer

it's a FiOS account, my non-verizon phone is working as is my FiOS service.

SynthpopAddict · Answer

Are you completely unable to access My Verizon?  If your phone doesn't work either, this is a pretty serious concern because I'm worried someone has either stolen your phone number or fraudulently ported your number out.  Based upon what I could find elsewhere, you can try dialing *611 to contact Verizon about what's going on.  If your number was fraudulently ported out, contact Porting at 888-844-7095.

IdentityTheft.gov is the FTC's website for reporting identity theft.