I recently disconnected my account after porting my number to another carrier and received an email stating that my final bill is ready and that I can still access my account online. Verizon’s support resources also indicate that disconnected accounts remain accessible for a period of time.
However, I have been unable to log in using any method:
- My regular login credentials return “no account found”
- The disconnected account access page also fails
- The guest payment system does not recognize my account number either.
When attempting to use the disconnected account access page, I receive a message stating that my account has been locked for security purposes.
I contacted customer service and was told that I cannot access my account online and that my final bill can only be sent via physical mail. This directly contradicts the information provided by Verizon’s website and email communications.
I need access to a digital copy of my final bill for a time sensitive reimbursement process with my new carrier.
Has anyone experienced this issue, or can a Verizon representative assist with providing access to my final statement (PDF or otherwise)? I will be escalating this matter to a formal complaint with FCC for next steps due to keep going in circles.
