We traded in 2 phones and never received the credit for either phone. We already tried to track it with the Verizon Trade-In Tracker and also talked to Verizon Customer Service. After a lengthy call with Customer Service, they said our Verizon account would be credited for the two trade-ins on the next two consecutive bills (half of the trade-in amount on each bill). We have received our next bill and NO CREDIT is on it. It has been many months now and we have been charged the full amount for our new phones on each and every bill. This amounts to Verizon having stolen our trade-ins. We are now filing a complaint with the Better Business Bureau. We will also talk to a law firm about filing a class action lawsuit, as we have read many, many, many other stories from across the country that are identical to ours.
