I’m hoping someone here has dealt with a similar issue or can offer advice.
Back in January, I switched over to Verizon with what I was clearly told was a promotional offer of a $200 gift card per line for each line I transferred from my previous carrier. I brought over 5 lines, the sales rep confirmed it would be $1000 total.
It’s now been over two months, and I’ve only received $200 for one line.
I’ve contacted Verizon three separate times and spent several hours on the phone trying to resolve this. Each time, I’ve been given different or unclear explanations. On my most recent call, the representative issued a small credit and escalated the case—but when I asked to speak with a supervisor, they had no additional information and couldn’t clarify anything further.
This has been incredibly frustrating. It feels like there’s a disconnect between what is promised during the sales process and what customer service is actually able (or willing) to honor.
At this point, I’m trying to understand:
- Has anyone else experienced this with Verizon promotions?
- Were you able to get it resolved, and if so, how?
- Is there a specific department or escalation path that actually works?
I relied on the information provided at the time of sale when making the switch, so I’m just trying to get what was originally promised.
Any guidance or shared experiences would be greatly appreciated. Thanks in advance.
