Fios TV Mobile App

Timmah108

Hi All,

I am having issues with my service. I am trying to use the Fios TV Mobile App on multiple devices (IOS and Amazon). I am home and connected to my Fios WiFi. I am getting the Out Of Home Message. I have attempted to reboot the Fios Router (G1100) and even reset the ONT with no luck. Even when I log into my Fios account it says I am offline on the status page but I am clearly online. Any suggestions to resolve this issue?

Thanks,

Tim

SynthpopAddict

I'm assuming your Fios service is running on the wired things, but it's only your Fios TV app which isn't working and says all your mobile devices are offline when you login to your Fios account through the app? If your service is working at home, then it's a problem with the app. I'd try checking for updates or uninstalling and reinstalling the app to see if that helps.

There is email contact information for the Fios TV app in the link below. When you are on that website, go to the "App Support" section on the right and use the arrowhead to open up the app support section to view an email address. We can't post email addresses publicly here in the forums.

Fios TV Mobile - Apps on Google Play

Alternatively, contact Fios tech support at 800-837-4966, available 24/7.