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Clear English speaking representatives.

Anthony229

i’m very concerned. I tried contacting Verizon today to take care of some issues. I was met with three people that did not speak clear English and I had to ask continuously for them to repeat what they had said. I’m hoping that Verizon can get some clear English speaking representatives to attend to their valued customers.

Comments

retiredphonedude

In March the FCC chairman proposed a ruling that all call centers used by service providers must use reps who are fluent in English, both written and spoken. I've seen no further updates.

LillyAnne

Oh no! Verizon was never like that! I called a lot in 2019 and 2024. Always spoke to people with nice clear unaccented English.

I hope that FCC proposal is passed, that retired phone dude mentioned

retiredphonedude

Here's the proposal, still making its way through the regulatory process. Public input is to be completed in June of this year. Federal Register :: Improving Customer Service and Protecting Consumers Through Onshoring

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