Promotional trade-in offer not attached to my upgrade

blazers2905

I recently purchased a Samsung Galaxy S26 Ultra from Best Buy. At the time of purchase, I was told I qualified for the $1100 trade-in promotion as long as I changed my plan to Unlimited Ultimate.

I’ve already set up and activated the new phone, and I updated my plan, but when I log into my Verizon account I don’t see any trade-in status or pending promotion listed anywhere.

Can you please verify whether the $1100 promotional trade-in offer is correctly attached to my upgrade and line before I turn in my old device? I’m planning to return my trade-in phone at a local Verizon corporate store, but I want to make sure the promotion is locked in first.

SynthpopAddict

I've seen Verizon kiosks at Best Buy…but if whomever sold you the phone didn't put in the paperwork for the trade-in when you bought the phone, you might be out of luck because I'm not sure how the promotions work when you obtain a Verizon phone outside of Verizon. Just an FYI, because the phone was not purchased directly through Verizon, it's not ever going to unlock per the current version of the device unlocking policy.

Because the CSRs aren't able to use these forums currently, your best bet for contacting Verizon would be through social media. If you don't have social media, then use the "contact us" link at the top of the forum page, or live chat in My Verizon.