Is there a Loyalty and Retention Department at Verizon?

Gmama_1818

I recently eceived a called from the Loyalty & Retention department offering me a deal because I have been with Verizon for 10 years. The rep placed an order for me to receive new equipment at no cost to me and a discount on my billing. Well, Verizon sales department called it fraud, restricted me from my account and the offer made to me was cancelled and I received an email yesterday telling me I need to pay the whe bill. Any offers from the Liyalty and Retention Department are not honor! This is so sad. This is not the first time I was offered a discount the the following bill the discounts were added back to my bill. I almost had to get really ugly. Can someone explain this to me?

SynthpopAddict

Impersonating a well-known business is the oldest trick in the con artist book when they cold call you. I'm worried that someone has compromised your Verizon account and other personal information and used it to get things for themself on your money.

If you are now locked out of your Verizon account, that's not a good sign at all. I'd report this as identity theft to your local police department and contact the Federal Trade Commission at 1-877-438-4338 or their website IdentityTheft.gov.

Verizon has an online link for reporting fraudulent activity on your Verizon account below and the Fraud Prevention Team may be reached at 888-483-7200, but you will also need the police report and other supporting documentation.

https://www.verizon.com/about/account-security/overview