STB will not connect to TV SSID

Question

I personalized my Wi-Fi SSID. Since doing so, my set-top box will no longer connect to the automatically/default created (SSID)-TV network.

I have already tried the following troubleshooting steps:

I performed a cold reset/restore on the set-top box.

I performed a hard reset/factory restore on the Verizon router.

After restoring the router to the factory default SSID, the set-top box connects properly again.

However, once I personalize the main Wi-Fi SSID, the TV connection fails again because the set-top box will not connect to the new (personalized SSID)-TV network.

I also attempted to manually connect the set-top box using the personalized SSID, but that did not work either.

I have reviewed multiple Verizon support threads and community forum posts and have tried the suggested fixes I found, short of calling Verizon support directly. I am trying to avoid another hour-long support call if possible.

Can someone from Verizon or the community please explain the correct process for changing the main Wi-Fi SSID while ensuring the Fios TV/STB network updates correctly and reconnects? Is there a router setting, hidden TV SSID setting, or STB pairing step that needs to be completed after renaming the Wi-Fi network?

I have been using a personalized SSID for over 15 years with over 50 devices connected and I do not want to change over 50 devices. HELP

PL100 · Accepted Answer

I have been using a personalized SSID for over 15 years with over 50

devices connected and I do not want to change over 50 devices.

I do the same thing, changing the SSID when I get a new router and I was wondering why this didn't affect me. Then I realized, my STB is MoCA hardwired by coax, so it is not looking for a wireless SSID. Assuming you have the current VMS4100ATV STB, the directions show plugging in the coax cable to get Internet from the router.

Edit: I see where the mini connects by WiFi and it says:

Fios TV+ should detect your Wi-Fi network and automatically connect during setup. If there is an error, use the remote to select “Connect Wi-Fi protected setup (WPS)” on the screen, then press and hold the WPS on your router for 6 seconds to connect.

Raycol · Accepted Answer

Thank you for the suggestion. I tried the WPS method as well, but unfortunately WPS also failed.

At this point, the issue still appears to be tied specifically to the STB/Mini not reconnecting to the automatically generated [custom SSID]-TV network after I personalize the main Wi-Fi SSID.