Google Pixel 9 Pro XL shows “SIM not supported” even though IMEI appears clean and unlocked

RairyuR

Hello,

I recently purchased a Google Pixel 9 Pro XL that was advertised as unlocked. However, when I insert my local carrier SIM card while outside the United States, the device displays the message:

“SIM not supported. Ask Verizon if this device can be unlocked.”

I already checked the IMEI through multiple IMEI checker services, and everything appears clean:

• No blacklist
• No lost/stolen reports
• No financing/payment issues
• Reported as unlocked

Despite that, the phone still refuses non-Verizon SIM cards.

Has anyone experienced this before with Verizon Pixel devices? Is it possible the phone is still carrier locked even though the IMEI reports look clean?

Any guidance would be appreciated. Thanks.

SynthpopAddict

Sorry to tell you this, but you've been burned. The device unlocking policy states that only devices purchased directly through Verizon and paid off will unlock automatically. This is an extremely common problem with secondhand phones or phones purchased through unknown 3rd parties. You need to get a refund from the seller.