Why are Fios TV+ IR adapters not readily available to custom integrators? The current rollout of Fios TV+ upgrade "self install" packages end up leaving some homeowners with broken control systems.
Those calls don't go to Verizon, they go to the integration companies who maintain larger AV system installations with centralized video distribution. Clients are wondering why their programmed remotes stopped working.
It makes sense that Verizon would partner with the CI industry in order to keep Fios customers satisfied and able to maintain the seamless system operation that they are accustomed to.
