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In need of an extender.

Jingles1015

I contacted Verizon customer service yesterday regarding an ongoing issue with my network connection problems at my house. Since I joined Verizon cellphone service I am unable to receive a signal in my house, in my garage, and in my backyard. I requested they send me an extender for free. Well after being shuttled to five differnt agents, I accomplished nothing. Two of them kept persisting I had a problem with my Fios, which I did not. So I explain the problem five times. The last agent tells me I cannot get a signal at my house because I am on a basic plan. I am on Verizon unlimited plus. Then she tells me my data will be throttle since I am on basic plan, which I am not. I advise her again that I cannot recieve a signal at all. I would like a free extender for my house from my router. This apparently is ignored by the agent, she will reset my network. Well this does absolutely nothing. I again ask for an extender, she refuses and tells me it will take an hour to reset my network. Horrible customer service. And I still do not have service in my house, yard, or garage. Any suggestions?

Accepted answers

jasonmiller11t2345

Sounds like a coverage issue rather than a plan issue. I'd try Wi-Fi Calling first, then contact Verizon and ask for a network coverage escalation at your address. If multiple agents gave conflicting information, keep your case numbers handy and request a supervisor review. Hopefully they can either improve coverage or offer a suitable solution.

jav6

Verizon LTE Network Extenders generally have a charge associated them for purchase. Sometimes if the network coverage is lacking in the area, Verizon will provide the extender at no cost. Also, the extenders are built for broadband network access, not satellite nor fiber network (possibly unless Verizon FIOS). When talking to Customer Service, you could ask to be transferred to technical support if not being handled by an agent without knowledge of the extenders. I would concur that WiFi calling could be used instead assuming you have WiFi available.

SynthpopAddict

I would have thought that any area with Fios availability would have at least decent mobile service, but maybe that's just me. If you have zilch signal at all in your home, does it get better if you go outside (somewhere other than the backyard, which you also reported has no signal) or a little way down the street? Because that would make me wonder if there's something inside/around your house which is interfering with the cellular signal. Unlimited Plus is the next to highest tier service plan currently available, so you have good priority on the towers and it's not a deprioritization issue or "being on legacy plan" problem.

Whether or not the Verizon network extenders are still provided free of charge to those in known weak signal areas, can't say. It was true at one point because I've read older posts saying so, but policies can change. Also, if you have Fios, a Verizon network extender might work with that, but I've read a number of posts saying it's tricky to get one of the extenders to work with fiber internet in general. The extenders were designed for the cable internet days. One of Verizon's competitors doesn't even offer extenders anymore.

SynthpopAddict

I'm completely willing to bet that it's because you're in a low-lying area and the closest towers are on higher ground. Then the signal is literally going over your head. Dead zones have many causes, but being at the wrong angle to the towers is one of them.

The CSRs aren't able to use these forums currently, and the admins have been recommending social media (see below), which some members have reported having better luck with. Per the other comments in this thread, I'd agree that you need to have your network coverage issue pushed to tech support so Verizon can at least be made aware of the weak signal issue. There's leaving feedback at the "check network status" link on the right side of the forum page - scroll down until you see the link - but how often that gets reviewed, don't know.

Besides a 4G network extender, there are also 3rd party signal boosters available which don't need an ISP to operate. You'd just need to make sure the booster is compatible with Verizon. Otherwise, you'd have to use WiFi at home or look into switching carriers for phone service.

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All comments

jasonmiller11t2345

jav6

jasonmiller11t2345

If you have little or no signal at home, this sounds more like a coverage issue than a plan issue. I'd try escalating to technical support and asking for a coverage review of your address. Also make sure Wi-Fi Calling is enabled, as that can often help indoors. Hopefully Verizon can either provide a network extender or suggest a better long-term solution.

SynthpopAddict

Jingles1015

Thanks for the reply!

Jingles1015

Thanks, actually the last person I spoke to was from technical support. She appeared not to even have a clue

Jingles1015

Yeah, I have a decent signal when I get out on the highway, away from my house. However, this area appears to be a dead zone for some reason. The problem is this is kind of a low-lying area. Now if I go around the block to the other side of the street, I will get a signal. It is also a higher elevation. I live in a heavily populated area. And yes, I have FIOS from Verizon. Thanks for the suggestions

SynthpopAddict

Instagram: Instagram.com/Verizon (Pre-paid excluded)

Facebook: Facebook.com/verizon

X (Twitter): x.com/verizonsupport

Jingles1015

Hey Thanks for all the suggestions. I will try them out and hopefully get a positive response. When I had a problem before I had to go to Verizon Corporate and they fixed the problem

Jingles1015

Thanks for your lengthy post and explanation. I appreciate it. Just to let you know I went to Verizon corporate last night and sent an email. The extender is being shipped tomorrow for free. Take care and stay safe.

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