Droid X Screen with a Mind of its Own

kschirman

My Droid X is roughly 30 days old and the screen has taken on a mind of its own.  It is making random selections, moving items from home page to home page, and moving the screen all over the place.  I've tried a couple things and read the forums, but I'm hoping someone can help me out

 

Here's what I've tried: (restarted the phone several times, with & w/o removing the battery)

• Deleted downloaded apps - No Change
• Deleted all downloaded items (pictures, songs, ringtones, etc) from sd card - No Change
• Removed SD card - No Change
• Factory Reset via the settings reset option - No Change (actually very difficult to do)
• Factory reset via pressing the power & home buttons to turn on - No Change
• Installed the upgrade on Verizon's website - No Change
• Removed the phone case & battery (it is a standard battery) cover and restarted to see if battery was pressing on screen - No Change (found on forums)
• Reformatted the sd card - No Change ( found on forums)

I love the phone, but I'm out of idea's and Verizon wants to send me a refurbished phone.  I would rather not trade my 30 day phone for a refurbished unit.

 

Thanks in advance.

 

Wildman

Understandable but you seemed to troubleshot very well and if solution wasnt found you may have a device issue...  The only thing I can think of is try the disable auto backup option..

 

1. Uncheck "Back up my data" under Settings/Privacy

2. Click Factory Data Reset/Reset Phone

3. After reset is complete only Active Phone but do not input Google Email information

4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"

5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.

 

This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues.