I downloaded a song from Verizon.com to my phone. It comes in a text file. The instruction say to open it and go to a certain menu and save. these menu's are not where they say. So if they arent then your screwed? I am very frustrated been messing with it for 2 hours? who makes these instructions? I wish whoever did would write the instryuction as they are actually doing on that actual phone. Its like me saying go into the closet and open the fridge and get a soda. Ther is no fridge in the closet so your screwed. help please?