I first got my enV Touch back in May 2010, boy was that a mistake. It was a great phone for about 3 months and then it started having all the problems that you can find out about when you type in LG enV touch in google. Screen going freaky colors, the touch features not working, the phone shutting off randomly or when I load up the web browser, reseting all of my settings and erasing my contacts, keys getting stuck, horrible battery life, charging issues, lagging on a lot of things, drops calls even when I have really good signal, randomly calling people when it is not in my pocket and when it is in my pocket. In December I got the phone replaced, it worked for about a month and a half. Then it started having all of the problems again. I tried calling customer support a couple times, I wasted 12 hours of my precious time waiting for representative to pick up and help me out without making me keep the same dang phone. There are so many problems with this phone and it has created another priority in my life that shouldn't be there. I rely on my phone to work for me, is that too much to ask for. I'm eligible for an upgrade on January 4th 2012! That is too long for me.