It is with great discuss and disappointment that I write. While recently upgrading my service, the sales representative, Liza {edited for privacy} PA, recommended an insurance policy be taken out due to the nature of my business and the vulnerability of the Blackberry Curve. She said and I quote: “All you have to do is bring back the broken phone and a new one will be replaced immediately.” I inquired about water & physical damage. She assured me that all were to be covered under the policy. THERE WAS NO MENTION WHAT SO EVER about the $89.00 deductible. According to the Pennsylvania Insurance Code all premiums and deductibles must me disclosed by the licensed representative at the time of sale and specifically and clearly stated on the policy. I was made aware of ONLY the $7.99 monthly premium. There were NO details stating the policy coverage and deductible on Verizon Wireless Service Contract which I signed.
Yesterday, my Blackberry was damaged. Today, while at your store in our local shopping mall, the young sales representative showed me a never seen before sales brochure with the fine print stating the policy and deductible. I cannot say if this omission is deliberate and standard sales policy of Verizon Wireless, but to many this appears to be a highly deceptive and seemingly fraudulent tactic.
As a result of this intentionally deceptive tactic, as of this date: 02/07/2010, I feel compelled to request release, and without penalty from my bi-annual contract. Secondly, I demand a full refund of the initial cost involved with this including all upgrade fees and the cost of the phone. (Less the $100.00 rebate already received.)
