For some reason I can't hear the sounds when I try to select a new one for my ringer. It worked before. Also, when the phone rings now, it isn't very loud even though I have the ringer set to loud. That's what made me try to change the setting.
Joanairey, please try to power off the device and remove the battery. Place the battery back in and then power on your device. Try accessing the ringtones by going to the Apps > Settings > Sound screen. Then tap a sound category (Ringer, Voicemail, Messages) to open the Sound selector. Scroll down to see all the sounds. You can listen to each sound by tapping the play icon. If the issue persists, please contact us directly for additional support.
Thank you,
