I have had my Incredible 2 for about a week and have this incredibly annoying problem. The phone is unable to dial a contact with a +1 in the number. Since we are a global company, every phone number in the corporate database is in the international format. US numbers have a +1, such as " +1 800 xxx yyyy". My previous phone, BlackBerry with T-Mobile worked fine. We did a quick test during lunch and everyone with a BlackBerry or the original HTC Incredible worked fine. The HTC Incredible 2 and the Thunderbolt had the same problem. I should note that dialing an international number with "+" works fine. So for example, "+44 123456789" will properly dial someone in England. Only "+1" US numbers are problem.
I have tried enabling and disabling the Assisted Dialing feature. I have tried shrinking the national number length from 10 to 9 to 7.
I have called Verizon and talked to a nice lady who put me on hold several times, told me that this problem has been reported. She promised to contact me later in the day. She never called back. I called again the next day and talked to a very rude Verizon rep who basically said "that is the way it is supposed to be."
I called HTC support, talked to a very nice lady who had no suggestion. She said that the problem has been reported and "they are working on it".
Anyone have any additional information or suggestions? Is there a 3rd party dialer app that works?
Overall, my thoughts on the HTC Incredible 2 are more positive than negative, but it has issues.
Pros: Everything you would expect in a quality Android phone, but with some strange quirks. I like the slightly larger screen than my wife's Incredible.
Cons:
- Dialing international format numbers doesn't work. This is critical and will need to return the phone if this is not resolved soon.
- Speaker quality and loudness is low and tinny. Listening to turn by turn navigation is difficult. My wife's original Incredible is much clearer and louder.
- At random times it changes time zone and clock. Sometimes it thinks I am in China and changes the time by about 12 hours. My wife's phone also has the same issue. I have disabled the automatic date and time setting and it has still occasionally screwed up the time even though the time zone was set for EST. This seems to be related to having GPS enabled or disabled. Powering the phone up and down or enabling/disabling GPS seems to fix it temporarily.
