I can't believe that Verizon is unwilling to assist customers that are victims of this third-party premium text message scam that they help perpetrate. Verizon certainly makes it more difficult for me to activate or change features on my account, as the account holder, than it is for somone to steal money from me monthly by adding a feature to my cell phone bill. The features I mention are supposed to require a double opt in, with two positive responses from teh account holder to the thief, but Verizon apparently looks the other way and just adds these items to the bill without any proof or making any attempt to protect their account holders from this type of deceptive business practice. Then they claim helplessness when called about it, and when the phone call is escalated, it is mysteriously dropped after a long hold for a supervisor.
Verizon is apparently not in a position to refund my money, as they are powerless to recoup this loos from the thief, and would rather roll around in thier portion of the ill-gotten gains than keep a customer who has been loyal for 10 years. I have 6 accounts, a monthly cell bill of $400, and a Verizon bill at home of $300. That is $8400 per year, and an estimated $84,000 over the last 10 years.
Good job Verizon!
I guess I will get an I-Phone after all (in 5 months when my contracts expire and I switch to AT&T)
