new phone can't receive or send calls

haskinjd

I upgraded to a smart phone and it worked great at home in Texas but I work in Alaska 2 weeks at a time and when I got up here it only rarely will let me send or receive a call. my last phone worked perfect here and other co-workers phones - same carrier work just fine- standing within feet of me. Tech support has a ticket on this and are looking into it. My question is: could there be something I need to set or reset or activate to make it work out of a Verizon area?

Wildman

Try dialing *228 and option #1 to program phone again (even if already programmed) which updates networks settings and also try option #2 and update roaming towers and see if that helps.. 

 

Also check and make sure phone settings isn't configured to only use CDMA towers under the phones advance settings..