Trouble connecting KIN Onem to my computer/Zune

When I plug my Kin Onem to my computer it is not recognized as a Zune device. Every time I plug in the phone I get the 'found new hardware' message. I select the 'locate and install driver software' option (as the other options got me nowhere). I get a 'KIN installed' 'ready to use' message. The Zune program does not recognize it and I can not find any way to manually pair them. I am beyond frustrated at this point. Does anyone have any suggestions?

Thanks!

Accepted answers

SydneyK

It should work flawlessly. Are you within 30 days of purchase? Ask for a replacement and it will be a new device (vs. a refurbished unit after 30 days).

All comments

SydneyK

Try this, since it's the first time connecting with Zune: Disconnect your Kin, then reconnect while Zune is open. This is all it should take. If you have further problems, you could try uninstalling and reinstalling Zune.

heider

Thanks for the response. I have uninstalled and reinstalled Zune and tried connecting the phone with Zune already running, and opening Zune after connecting the phone. I like the phone but these kinds of problems are driving me crazy!

SydneyK

It should work flawlessly. Are you within 30 days of purchase? Ask for a replacement and it will be a new device (vs. a refurbished unit after 30 days).

dstor

These are pretty slim requirements..but I would double check and make sure your PC meets the minimum requirements. For most of us the connection with Zune was very very painless, so your problem is an oddity. Don't give up yet..

To get the most out of Zune, your computer should meet system requirements:

A 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
*The Zune software won't work on versions of Windows earlier than Windows XP SP3.

It totaly sounds like a driver issue...what driver and why I do not know sorry.

dsto

SydneyK

Good point, dstor.

wrbryan

If you get Zune and it doesn't work, well, that's where Zune gets an F for execution. You have to manually fix the driver.

I had the same problem. I followed this and it worked. I am using Vista.

If the Windows Device Manager indicates a device problem, or if the version of the device that is installed is not the current version, you must update the driver. To do this, follow these steps:

Right-click KIN or USB Device , and then clickProperties .
Click the Driver tab, and then click Uninstall .
If it is displayed, click to select Delete the driver software for this device, and then clickOK .
Click the root computer icon, and then click Scan for hardware changes on theActionsmenu.
Right-click KIN , and then click Properties .
Click the Driver tab, and then click Update Driver .
Click Browse my computer for driver software .
Click Browse , locate the Program Files\Zune\Drivers folder, and then clickOK .
Click Next .
If you are prompted, click Install .
After the driver installation is complete, click Close two times.