Best Buy Mobile + Droid X

Kenneth

Hello,

 

My Env2 has seen better days and I saw that Best Buy Mobile was having a pretty good pre-order deal on the Droid X. So I went today and it was a pretty confusing experience. I just have two questions to confirm.

 

1. When the sales rep went to look into the account I gave him my name,carrier,phone number, and the last 4 digits of my SSN (this is what every Verizon store asks me). Then he asked me for my account password. I never remember ever setting up an "Account Password" so he left it blank and it gave him an error saying the account was password protected. Does anyone know where or how I can set/reset the account password?

 

2. My actual upgrade is not due until August 13th. I really want to get a new phone because its a pain to use the Env2. I asked an official Verizon store about this and they said they charge a $20 upgrade fee but they do not know about other stores. I asked the Best Buy Mobile rep and he said I have to call Verizon and tell them I'm upgrading the phone early. I just don't want to call Verizon and demand that they allow my to upgrade my phone, so does anyone know if there is a proper way to do this? 

 

I know this is a Verizon forum but I was just wondering if anyone can give me any type of advice.

 

Thank You,

 

Kenneth P.

Kimberly_Nicole

HI.  I understand that you have questions regarding your account and upgrade status and I will be happy to help you from here.  The "Account Password" is a security code on your account.  It can be up to five characters, letters, numbers, or a combination of both.  The "Account Password" can be reset by the account owner by calling in or going to the store with a picture id. 

 

In order to get the Droid X at a discount price, you would need to wait until your upgrade date.   If you order before then, it will not include any discounts.   Are you having any issues with your current phone now?

 

 

Waiting on your reply

 

 

Thanks!