I received a text message saying I received a Flix message. However I must access it by going online to vzwpix.com. So I went online right after and the website said it was down for maintenance. So I checked back a few hours later. I logged in. Went to Send Picture and Video Message. Then went to the Messaging Tab. However there was no message.
A few things come to mind why I might not have received my message. Since the person who sent the message had sent it during the time when the website was down, the message never went through?!
Another thing I noticed. When in my Picture & Video Messaging I see the Folders "Drafts" and "Sent Messages" however when I put my cursor over the "?" next to Folders it mentions a "Received Messages" folder should be included. However under the actual Folders the "Received Messages" folder does not exist. So maybe the message I was sent never had a default folder to be sent to?!
My phone was notified I was sent a message. I followed the directions. No message appears where it should be. Please help!
On a side note. I tried going to the "Contact Us" link at the top right of the page to get help. However, everytime I click it, refresh, etc. I get sent to the page "http://www.verizonwireless.com/backbutton.html". This is obviously a broken link.
Frusterated Customer seeking help ... Thanks in advance for help on this issue.
