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Casio GZ one boulder silver/black

OK I get it, its time to upgrade, but I don't want to! Love my old fashioned phone. Reset to factory settings to try to fix a problem and lost ALL of my contacts. Have them stored on backup assistant on computer. I hit the sync button to restore but its not working. Can't install back up assist on my phone. Had it before Verizon tech support told me to restore factory settings...HELP!

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SuzyQ

A recent update to Media Center has made it unavailable to older (some not so old) devices, even if you had used apps like Backup Assistant. Currently Verizon is saying there is no fix - the new version of Media Center (Get It Now) is incompatible with older devices, and you can't get the old version. :smileysad:

I am researching and trying to find a workaround, because this is a major problem, as you have discovered. If anyone has a workaround or solution, PLEASE post it!!

unknown

Basically during the period of early fall to 3/25/2011, we notified customers that had BREW (older handsets) phones that they needed to access the Get It Now or Media Center catalog before 3/25/2011. 03/25/2011 was the last day to access the catalog to receive a certificate update. If the Media Center was not accessed during this time, the phone was inactive, or the phone had data blocks on the line, it did not receive the certificate update, and will not be able to access the catalog any longer. We tried to be as proactive as possible during this timeframe alerting customers via bill inserts and text alerts. All other portions of the phone will continue to work normally. You can make and receive calls, text message, picture message, go onto the web, and use all other aspects of the phone. The only thing that will no longer work will be the Media Center/Get It Now catalog on the phone.

Unfortunately, having the phone flashed with new software will not fix the issue. Once the certificate update period has passed, it will not become available again. In order to access the Media Center again, you would need to take a look at getting into a more recent phone.

This did not affect all of the older phones. Most customers did get the certificate update just fine and can access the Media Center/Get It Now catalog just fine. It is only those who did not receive a certificate update that will run into this. You can tell if you are affected by this by going into menu>settings & tools> and clicking on "My Account" or "My Verizon." If this loads, but Media Center/ Get It Now catalog will not, you are missing your certificate update and will unfortunately not be able to get it to work on this phone again.

Fish24

If this was such a critical update, why didn't Verizon send a text to all of the customers? This seems like a waste to me. Anyone that kept a back up phone will not have the up to date contacts. Nor be able to update them. I had my phone active during this time and I never got the update. :smileymad:

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