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HTC Thunderbolt: What the fudge?

Honestly Verizon—honestly? One day in March when I was on my way to the local Verizon Shoppe to buy an iPhone 4. I was looking around the store, intrigued by this new 4G LTE (which is the only thing I like about this phone) I started to talk to a salesmen about it who convinced me that this was "the phone to buy". Now after owning this phone for about 2 months now I can confidently say that having a HTC thunderbolt; proclaimed flagship 4G phone of Verizon wireless is worse than owning a dog with down's syndrome.

Now besides how thick and heavy this phone is there are just so many issues with it, the kick stand is rotting away, the battery life is lower than a limbo stick for mice, the screen is absolute crap and considering that it is an HTC sense phone we should have things like HTCsense.com at out disposal but no--big red decided to take the "Oh we could have good features that will make out customers happy but I'd rather just leave them out" rout. Who knew that someone could feel so much hatred for plastic? But what recently tipped the turtle on it's back was that my 4G/3G/1x will not even work anymore, I am paying a fee for unlimited data and it's not picking up anything it use to. What kind of fortune 500 company can get away with selling a heaping pile of poop to customers and advertise it as the latest and greatest technology?

Does anyone know if it's possible for me to go to my local Verizon store and trade this in for another 4G phone or an iPhone?

Comments

AZSALUKI

no. you could've done that within 14 days of purchase. you are now stuck returning it for a different tbolt (if it's not working properly). they will send you a refurbished, like new device. if it worked fine up until recently, then i would try to reset it before you have it replaced. typically you have to go through MANY bad phones (the same model) before they will even consider sending you a different type of phone.

budone

To the OP, I love all the analogies ya offered.

gina7289

After so many replacements they could give u an option to switch into another 4g device like the charge. I'm not sure if I should though. It has less Rom on the charge.

TBhouston

I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

keezy

TBhouston wrote:
I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

I wouldn't buy a ford in the first place :smileywink: :smileytongue:

21stNow

TBhouston wrote:
I don't see your logic there. If you buy a ford and it breaks down under warranty do you ask for a chevy for a replacement?

I'm guessing that if the person bought from CarMax, he would. I'm on your side here, TBhouston. Just thinking that this is the lay of the land in the consumer world these days.

21stNow

budone wrote:
To the OP, I love all the analogies ya offered.

I was thinking of Dan Rather, myself. :smileysurprised:

gina7289

I only have 3g mind u. I didnt ask for anything. I thought I made that clear. They used to swap u out after so many replacements within a certain period. I don't want to but I pointed it out if u have had a lot of problems. Some would want to if there tired of dropping off phones at FedEx. Have a had 4 major rebooting phones and with 3g3bars not be able to use it to do the internet although good signal. When I charged them sometimes they would shut off. I get 6-7 hrs with the phone not shutting off or rebooting. Wouldn't u think they would feel bad. All these things after update that's officially recalled. I love my phone but I don't love what its done. It died one day after 2 - 3 hrs caught it rebooting 3-4 times.

budone

gina7289 wrote:
I only have 3g mind u. I didnt ask for anything. I thought I made that clear. They used to swap u out after so many replacements within a certain period. I don't want to but I pointed it out if u have had a lot of problems. Some would want to if there tired of dropping off phones at FedEx. Have a had 4 major rebooting phones and with 3g3bars not be able to use it to do the internet although good signal. When I charged them sometimes they would shut off. I get 6-7 hrs with the phone not shutting off or rebooting. Wouldn't u think they would feel bad. All these things after update that's officially recalled. I love my phone but I don't love what its done. It died one day after 2 - 3 hrs caught it rebooting 3-4 times.

As for what VZW used to do with exchanges, thank the abusers for killing that option.

B33

Well its sad that a phone that was supposed to have High expectations has failed for some in Different ways And the thing is some folks Don't have the Money To just go an pick out another one when T-Bolt has failed them. There Basically stuck with it. Know i they have a 14 Day window But things Don't always happen in 14 Days. An 14 Days can go By Rather Quikly. And Verizon New this an should left it at 30 Days. To give the Folks a better feel for the phone an set a Bail out program if it does'nt work out for them.

Just for Laughs : :smileyvery-happy:

Now ones have said you buy a new car an things on it aint working the way you like it too you gona just return it. Idon't think so. But to ones that say that. Tell me why there so many New Used on the Car Lots Its 2011 folks an i'm seeing 2011's on the used lots. If the one's that have the bajingle in there pocket an buy a New car an like it for only a short time were do you think that car is going to go. its going back were it came from or its going to a different Lot. And there going to leave with another New Car. or maybee a good used car.

gina7289

Now there still doing it just in less amount of times. I was saying for people worse off might get that oppertunity. This is what they offered me It is free u don't have to afford things other then a cover or things like that whatever comes with it in a normal box a battery charger certified device etc.

budone

Majority of.the 11's on a used.car.lots were purchased last year and taken back due to non payment.

AZSALUKI

i think 14 days is fair. if it's an issue of "i just hate this phone" then you will know that within 2 weeks. if it's some sort of problem that didnt start until you had the phone for nearly a month, then it could be the way you are using it, or certain apps that have been loading. now this case is a bit different because apparently the update has caused the reboot issue......but that would still have nothing to do with 14 vs 30 days. i see a lot of people on here that complain about features they hate, bloatware, lack of particular functions, email setup problems, etc, etc......things that you would notice in less than a few days. and what i never understand is why they don't just take it back immediately???

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