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ED04 not a fix for missed calls??

Anybody else still having issues with phone not ringing, no missed call showing, but voicemail coming through? I did the ED04 update, did a hard reset, and did a *228 programming. However this morning had the issue again. VZW is sending (another) CPO replacement...

Comments

QueenE

Yes, I am having the same problem. Also the camera won't work since the upgrade. Rrrgh.

ksmith95

I had the same problems and the CSR I talked to guarenteed that EDO4 upgrade would fix it! Nope. I've had several people tell me they've been calling me over and over and my phone doesn't even ring! Very frustrating!!!!!!

yellowboy74

Guys please stop requesting for a replacement phone, you are just wasting your time.This is an issue with froyo on the fascinate phone. The only thing we could do is wait for a another update or convince verizon to give us a different phone.

wardcst24

yellowboy74 wrote:
Guys please stop requesting for a replacement phone, you are just wasting your time.This is an issue with froyo on the fascinate phone. The only thing we could do is wait for a another update or convince verizon to give us a different phone.

Verizion Can you Hear us yet

wardcst24

unknown

I am updating as many forums I can with the following information:

We have updated our policy on handling missed calls very recently for the Fascinate.

We normally don't request people to call in,but if you are reading this, that may be your best option. Call 800-922-0204 option 3 for tech support. Choose the option foradvanced devices and PDAs. This will get you to tech support.

We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem.

You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM.

unknown

Just in case you reach someone who is not aware of this policy, I'm updating as many Fascinate forums as I can:

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling. I need to make some stuff stand out though.

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate. Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately. Not that it's excusable, but it happens from time to time.

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy. I cannot post the policy because I could get canned, but I can post how to get to the policy.

Where is this policy? There are 2 ways to get there:

1) Open up InfoManager. In the search box, type in: "Samsung Fascinate Not Receiving Calls." This will bring up several search results. It's the first result that shows up.

2) There is an OST article number for this information. The OST that can also be typed in the Infomanager search box is 70946. This will bring up several search results as well. It's the first option.

Things to note: This missed call issue is intermittent.

**There is no fix for it. It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot. It does NOT need to be duplicated in-store for a replacement as it is intermittent. Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

I hope this helps someone. This is applicable to Verizon Wireless in both the stores and over-the-phone tech support. Customer care cannot process these requests over the phone. You MUST speak with tech support.

DBJohnston0104

Apparently, the article 70946 expired on 7/28/11. They are saying that the ED05 update is supposed to fix the issue but a tech guy on the phone told me that he is still having customers call in and they know that the issue still exists. So here's the headache... You call *611 and they tell you that they will honor it and swap out your phone for either the Droid Incredible 2, the Droid X or the Charge. But, if you want the Charge, you have to go to a store to get because the distribution centers are out of them. I had them notate the account of this and everything seems well and good. Then you go to the store. They tell you that it's a store level decision and send you packing. Meanwhile, I'm missing calls on a phone I use for work.

This is the typical run around that you can expect from Verizon.

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