Verizon support services for repair are disappointing.
The red camera side button came off my Droid X. I've been slipping a cover on and off (so I can use my multimedia player) and I must have jarred it loose. It fell off and is lost. Connectors good, no damage whatsoever.
Called 611, told Emerald Square Mall, Massachusetts, was a repair facility. Called them. Was told they don't stock parts and could not order parts for Droid X.
I explained that all I needed was the "Motorola Droid X Camera Side Button Red". There is no damage whatsoever to the phone. It simply popped off and is lost. This is not complicated. Was told they would replace my phone and send mine back for refurbishment. Now that is just plain dumb!!!
In 10 minutes, I went online, searched for part and ordered it online for $9.95 from cellulardr.com.
BUYERS BEWARE!!! So glad I DID NOT purchase the warranty... I would have lost my apps and customization because it would not have been repaired, it would have been replaced.
I am posting this information to the forum so others will know what to expect from Verizon Customer Service. Don't expect much and if they can't fix a simple red cover (order the part and mail it to me!!) without replacing the phone..... you know you're dealing with a company that really doesn't care.
